Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within 30 days of receipt of your order. Please review the following guidelines to ensure a smooth return process:
1. Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items that have been used or are not in their original condition may not be eligible for a refund.
2. Initiating a Return:
- To initiate a return, please contact our customer service team within 30 days of receiving your order to obtain a return authorization.
- You can reach our customer service team at 231-533-2710.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, a full refund will be processed, less the original shipping costs.
- Refunds will be issued to the original method of payment used for the purchase.
- Please allow 7 days for the refund to be processed and reflected in your account.
5. Exchanges:
- We currently do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Exceptions:
- Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer service team for more information.
7. Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!
We reserve the right to amend this return policy at any time without prior notice.
